Frequently Asked Questions
How do I store the bows?
At Two Steppin' Creations and More we use the finest materials to make our hair accessories. Our hair accessories are hand-made with care. We strongly suggest hanging your hair accessory on a ribbon holder or a ribbon board. Throwing hair accessories in a decorative basket or drawer sometimes is rough on the hair accessory and could cause them to become misshapen.
How do I clean the bows?
We recommend our hair accessories be spot cleaned or hand washed. Spot cleaning is the preferred method. However, if this proves ineffective, then handwash. Fill a sink basin with tepid water and a small amount of mild soap. We recommend Johnson's head-to toe baby wash. Soak the ribbons and then gently massage the stain with a soft, lint-free cloth. This method works wonderfully for most stubborn stains. Please note that not all colors of ribbons should be washed together just as laundry should not all be washed together. Do not wash light colors with dark and so forth. If your are concerned about this, wash hair accessories individually. After washing your hair accessory, lay them out to dry on a soft, absorbent towel. Be sure to wipe the metal part of the clip as it dries to ensure that the ribbon will not hold water around the metal, eventually causing it to rust.
Safety?
Our hair accessories are securely crafted, however, they are not child-proof. Be sure to always keep a watchful eye on your child while wearing the hair accessory and NEVER place a child to bed with a hair accessory in her hair. Hair accessories can be a choking hazard.
Return & Exchange Policy?
Each hair accessory is hand-made for your child. If a mistake is made on our part, we will make every effort to correct it. If an item is defective or we have made an error, we will promptly replace the item at our expense. We must be notified within 3 days of date of product delivery. We do not resell previously purchased hair accessories therefore we don not except returns. All Sales are Final!
Shipping?
We only ship within the United States. We are NOT responsible for packages that are lost due to incorrect address information that was given. Please be sure the shipping address provided is correct before finalizing your order. We purchase delivery confirmation on every shipment. If the post office confirms that the package was delivered, we will NOT replace an order. If our policy concerns you, please purchase shipping that requires a signature and/or insurance. If you would like to purchase signature confirmation and/or insurance with your package please notify us when placing your order. If your order has not been received in the time expected, please contact us within 21 days of ordering so we can investigate.
At Two Steppin' Creations and More we use the finest materials to make our hair accessories. Our hair accessories are hand-made with care. We strongly suggest hanging your hair accessory on a ribbon holder or a ribbon board. Throwing hair accessories in a decorative basket or drawer sometimes is rough on the hair accessory and could cause them to become misshapen.
How do I clean the bows?
We recommend our hair accessories be spot cleaned or hand washed. Spot cleaning is the preferred method. However, if this proves ineffective, then handwash. Fill a sink basin with tepid water and a small amount of mild soap. We recommend Johnson's head-to toe baby wash. Soak the ribbons and then gently massage the stain with a soft, lint-free cloth. This method works wonderfully for most stubborn stains. Please note that not all colors of ribbons should be washed together just as laundry should not all be washed together. Do not wash light colors with dark and so forth. If your are concerned about this, wash hair accessories individually. After washing your hair accessory, lay them out to dry on a soft, absorbent towel. Be sure to wipe the metal part of the clip as it dries to ensure that the ribbon will not hold water around the metal, eventually causing it to rust.
Safety?
Our hair accessories are securely crafted, however, they are not child-proof. Be sure to always keep a watchful eye on your child while wearing the hair accessory and NEVER place a child to bed with a hair accessory in her hair. Hair accessories can be a choking hazard.
Return & Exchange Policy?
Each hair accessory is hand-made for your child. If a mistake is made on our part, we will make every effort to correct it. If an item is defective or we have made an error, we will promptly replace the item at our expense. We must be notified within 3 days of date of product delivery. We do not resell previously purchased hair accessories therefore we don not except returns. All Sales are Final!
Shipping?
We only ship within the United States. We are NOT responsible for packages that are lost due to incorrect address information that was given. Please be sure the shipping address provided is correct before finalizing your order. We purchase delivery confirmation on every shipment. If the post office confirms that the package was delivered, we will NOT replace an order. If our policy concerns you, please purchase shipping that requires a signature and/or insurance. If you would like to purchase signature confirmation and/or insurance with your package please notify us when placing your order. If your order has not been received in the time expected, please contact us within 21 days of ordering so we can investigate.